Shipping, refunds & returns
Seven Jars Products Shipping/Returns/Refunds Policy
All sales are for pickup/curbside delivery at our store only. We do not offer shipping at this time.
You may return any item you find defective or not up to your expectations within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) if you do not wish to return it to the store.
You should expect to receive your refund within four weeks of shipping the item back to us, however in many cases you will receive your refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank and/or credit card processor to process our refund request (5 to 10 business days).
If you need to return an item or request a refund, please contact us at [email protected] or call (704) 919-0278 with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.