Customer support
1 Product Pickup and Delivery
1.1 Where can I pick up my order?

We will begin assembling your order as soon as we receive it, unless we get it during the hours we are closed.  Once it is ready for pickup, you will be notified at the email address you provided on your order and can pick it up at our Seven Jars Distillery at 6148-A Brookshire Blvd., Charlotte, NC 28216.

1.2 Can I pick up my order on Sunday?

Unfortunately we are closed on Sundays and are unable to fill orders or arrange for pickup on those days.  Additionally, if your order includes any of our Spirits we are not allowed to sell Spirits on any days that the North Carolina ABC Stores are not open, which includes Sundays and many major holidays.

1.3 When will my order be ready?

Most orders are filled on the same day that we receive them.  If your order includes Hand Sanitizer, it is possible that there will be a delay in processing as we are constantly restocking that item.  If you have not heard back within 24 hours of placing your order, please feel free to reach out to us through your personal account dashboard, OR call us at (704) 919-0278.  We will be happy to provide you with an update on your order status.

1.4 Do you provide shipping as an option?

At this time we are not able to provide shipping as a check out option on our Online Store.  We are able to ship Wine to North Carolina locations (NOT outside North Carolina!) and we can also ship the Hand Sanitizer.  We are also able to ship our Seven Jars Bloody Mary Mix to any location in the US.  We are not allowed to ship any of our spirits to any location.  

2 Hand Sanitizer
2.1 Is your hand sanitizer approved for protection against COVID-19?

Our hand sanitizer is produced in accordance with the FDA requirements for Hand Sanitizer under 27 CFR 21.76 Formula No. 40-B.  It contains a mixture of 80% Denatured Ethanol Alcohol, blended with Glycerin, Hydrogen Peroxide and distilled water.  This formula has been approved under the Temporary Policy for Manufacture of Alcohol for Incorporation Into Alcohol-Based Hand Sanitizer Products During the Public Health Emergency (COVID-19) published by the FDA.

2.2 Does your hand sanitizer include any additional additives such as Aloe or scent?

Our hand sanitizer does not include any additives beyond those included on the Drug Facts label (included below).  Under the Temporary Policy for Manufacture of Alcohol for Incorporation Into Alcohol-Based Hand Sanitizer Products During the Public Health Emergency (COVID-19) approved by the FDA, we adhere to a strict formula that does not allow the use of any additional additives.  You will note that our hand sanitizer has a fairly "watery" consistency, due to the fact that it is 80% alcohol, with a small amount of glycerin added.

2.3 Does your hand sanitizer come in pump-style dispenser bottles?

Unfortunately we do not have pump style dispensers on any of our Hand Sanitizer bottles at this time.  Our smaller bottles (under 1 gallon) are all squeeze-type dispensers, with the 50 ML being the exception to that.  The 50 ML (1.6 oz) size is in our standard mini-bottle, and is dispensed by pouring.  Additionally, the larger 1 gallon size is also a pour-type bottle.  

2.4 What are your size options in Hand Sanitizer?

Currently we offer our hand sanitizer in the following sizes:

1.6 Oz (50 Ml)

4 Oz (115 Ml)

8 Oz (230 Ml)

1 Gallon (3.8 Liters)

Due to the COVID-19 pandemic, obtaining suitable bottles in popular sizes has proven to be difficult for us.  We are continually sourcing new suppliers and even new sizes.  If you want to purchase hand sanitizer in larger quantities in specific sized containers, let us know by calling us at (704) 919-0278 and we will work with you to meet your needs.